Dear Sir/Madam,
I am writing to express my dissatisfaction with the recent service I received from your company. As a loyal customer, I have always appreciated the quality of your products and services. However, my recent experience has left me quite disappointed.
On December 15, 2021, I purchased a laptop from your online store. I was excited to receive it, as I had been looking forward to using it for my work. Unfortunately, upon receiving the laptop, I discovered that it was defective. The screen flickered continuously, and the battery life was significantly shorter than advertised.
I immediately contacted your customer service department to report the issue. I was instructed to send the laptop back for inspection. However, after waiting for several days, I received a response stating that the product was not covered under warranty and that I would have to bear the cost of repairs.
I find this response unacceptable. The laptop was purchased within the warranty period, and the defects are clearly a result of manufacturing defects. I have attached a copy of the receipt and warranty information for your reference. I request that you take immediate action to resolve this matter.
In addition to the defective laptop, I also experienced poor customer service during this process. The representative I spoke with was unhelpful and seemed indifferent to my concerns. I believe that this is a reflection of the overall customer service standards at your company.
I am requesting a full refund for the defective laptop, as well as compensation for the inconvenience and frustration I have experienced. I hope that you will take this letter of complaint seriously and take appropriate action to address the issues raised.
Thank you for your attention to this matter. I look forward to hearing from you soon with a satisfactory resolution.
Sincerely,
[Your Name]
